CUSTOMER SERVICE

Exclusive Member Benefits

As an exclusive Eve`s Garden Member, you receive the following benefits:

 

Regular Savings - Save up to 45% on every auto-delivery order

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Easy Customization – Change the products in your kit at any time

Get only the products you want, when you want them. It is completely flexible. Create a kit with as few as 3 products or as many as 10 products. The choice is yours. You can also change the number of items in your kit anytime.

60-Day Money-Back Guarantee - on every shipment (minus shipping and handling)

If for any reason you're not completely satisfied, just return the product(s) within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).

60-day Money Back Guarantee applies only to the products bought from Eve's Garden online store.

Manage Your Account 24/7

Easily review your order history, update account details or shop online from any device.

Ingredients

Where can I find the list of Ingredients?

You can find a list of Product Ingredients on the individual product pages.

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Shipping & Returns

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Our 60-Day Money-Back Guarantee applies only to the products purchased on Eve’s Garden online store. For returning items purchased from our online store, simply complete the Return Form and send it to our Customer Service department on the following e-mail: cservice@marinacosmeticlab.com. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Be sure to include your name, address, phone number and the reason for the return. Please include a copy of your invoice in the package and send it to the following address:

Marina Cosmetic Lab

st.Arhiepiskop Mihail 24

1400 Veles

North Macedonia

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned (minus shipping and handling). Refunds will be issued in the manner in which you originally paid and you will be notified by e-mail.

Once received, please allow 7 business days to process your refund.

How can I change or cancel my order?

If your order has not payed and shipped yet, you can make changes online by going to the "My Account" tab and selecting "My Next Kit". 

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